Video KYC Automation Reduces Onboarding TAT by 70%
AI-assisted video KYC processing for a life insurance company — cutting onboarding time from 5 days to under 36 hours.
The Challenge
A life insurance company was processing Video KYC for ~8,000 new policies per month with a 5-day average TAT between application and policy issuance. Long waits were causing 18% applicant drop-off post-submission and straining the in-house KYC review team.
Our Approach
Deployed AI-assisted document verification: OCR extraction, Aadhaar/PAN validation, and face-match against selfie with 99.1% accuracy.
Built a liveness detection layer to comply with IRDAI Video KYC guidelines — automated pass/fail with human review queue for edge cases.
Integrated with the insurer's policy management system via API — auto-populating verified data, reducing re-entry errors by 100%.
Restructured manual review team to focus only on AI-flagged exceptions (<6% of volume) — handling escalations within 4 hours.
Implemented real-time TAT dashboards visible to the insurer's operations head, compliance team, and channel managers.
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