RPA Deployment Cuts Back-Office Processing Cost by 40%
Automation of 7 manual back-office processes for a technology company — delivering 40% cost reduction and 99.5% accuracy.
The Challenge
A B2B SaaS company processing ~15,000 transactions daily across invoicing, vendor onboarding, data reconciliation, and reporting had a 45-person back-office team spending 70% of their time on repetitive, rules-based tasks. Error rates were running at 3.2%, causing downstream reconciliation failures.
Our Approach
Ran a 4-week process discovery exercise mapping 22 back-office workflows by volume, complexity, and automation suitability.
Shortlisted 7 processes scoring highest on the RPA feasibility matrix: stable inputs, rules-based logic, high volume, low exception rate.
Built and tested bots on UiPath with full audit trails, exception handling workflows, and human-in-the-loop queues for edge cases.
Deployed in phased 2-week sprints — 2 processes per sprint — with parallel running periods to validate accuracy before cutover.
Established a bot operations centre: real-time monitoring, SLA dashboards, and monthly optimisation reviews.
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