Collections-as-a-Service for Fintech Lending Platform
Fully outsourced collections operation for a Series B fintech lending platform — built from scratch and operational within 30 days.
The Challenge
A Series B fintech lending platform disbursing ₹80Cr/month in personal loans had no in-house collections capability — relying on ad-hoc agency relationships with poor transparency and inconsistent compliance. As the portfolio aged, NPA risk was growing and the board demanded a structured solution.
Our Approach
Designed the full collections operating model: team structure, technology stack, SLA framework, and compliance protocols — in 2 weeks.
Deployed Ayuda's proprietary collections platform — no tech build cost for the client, live data integration via API within Day 5.
Recruited and trained a 40-agent team specialised in fintech personal loan collections — onboarded and calling within Day 30.
Established RBI Fair Practice Code compliance from Day 1: certified trainers, call monitoring, QA scorecards, and incident reporting.
Weekly performance reviews with the fintech's CEO and CFO — transparent ROR, PTP, and compliance reporting.
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